FAQ
Frequently Asked Questions
Support & Help CenterWho stands behind Elex.ge?
Elex.ge is the official online platform of Safe-x, a leading security systems company with over 15 years of experience in the Georgian market. We provide certified products from global brands.
Do you offer installation services and what is the cost?
Yes, we have a team of professional engineers. Regarding the cost: We do not have fixed prices for installation.
Every project is unique. Our engineers will research your specific requirements and the facility's architecture first, and only then provide a tailored and accurate price quote.
What does the warranty cover (and what does it not)?
Products are covered by the manufacturer's official warranty. However, please note the following distinctions:
- Covered: Factory defects and software malfunctions caused by the manufacturer.
- NOT Covered: Damage caused by power grid issues (voltage drops/surges), natural disasters (lightning), or physical damage (dropping, liquid ingress).
How does delivery work?
We deliver throughout Georgia.
- Tbilisi: Free delivery for orders over 300 GEL (2nd business day).
- Regions: Delivery takes 3-5 business days. Costs are calculated based on volume.
How can I get corporate/wholesale prices?
Business entities can register on our platform. Once authorized, your account will automatically access special B2B pricing and exclusive offers tailored for corporate clients.
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